By accessing or using the FORGE platform ("Platform"), operated by Kapu Solutions Inc. ("Company," "we," "us") in partnership with Holomua Tech, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.
The Platform connects commercial businesses ("Buyers") and government agencies ("Agencies") with vetted manufacturing operators ("Operators") for on-demand production of 3D-printed and CNC-machined parts. These terms govern your use of the Platform regardless of your role.
You must be at least 18 years old and a U.S. person (citizen, permanent resident, or authorized worker) to register on the Platform.
Operator and Agency accounts are subject to administrator approval following a vetting process before they are activated. Commercial Buyer accounts are activated immediately upon registration so you can post and fund work right away; the Company may still review or suspend any account where misuse, fraud, or a security concern is identified.
You agree to provide accurate, current, and complete information during registration and to update your information if it changes. You are responsible for maintaining the confidentiality of your account credentials.
Providing false information — including misrepresenting security clearance status, equipment capabilities, or organizational affiliation — is grounds for immediate account termination and may be reported to relevant authorities.
As an Operator, you agree to:
As a Buyer or Agency posting work, you agree to:
All payments are processed through Stripe, Inc. Buyers and Agencies fund the full job amount before the job is released to Operators. Funds are held by the Company at its payment processor and are not released to the Operator until delivery is confirmed, a dispute is resolved, or the job is cancelled. This holding arrangement is a contractual condition on release; it is not a licensed escrow account and the funds are not held in trust.
Upon delivery confirmation, the Operator payout is released. FORGE retains a platform fee of between 10% and 20% of the job amount. The fee is set by the Company for each job within that range and is deducted from the Operator payout; it is not added to the amount the Buyer or Agency pays. The Company reserves the right to adjust the platform fee range with 30 days' notice.
If an Operator cancels an accepted job, the funds remain held and the job returns to the open pool for another Operator. Buyers and Agencies may cancel their own job through the Platform while it is unfunded, funded but not yet accepted, or accepted but not yet in production; where a funded amount has been charged, the Company issues a full refund to the original payment method, which the card issuer or bank typically posts within 5 to 10 business days. Once a job has entered production, cancellation and any refund are handled as described in Section 7. If no Operator accepts a job within 30 days, the poster may request a refund.
CAD files, drawings, specifications, and other materials uploaded to the Platform remain the property of their respective owners. The Platform provides access to these materials solely for the purpose of fulfilling manufacturing jobs.
Operators must not retain copies of job files after a job is completed or cancelled. Unauthorized distribution, reproduction, or retention of controlled or proprietary materials is strictly prohibited and may result in criminal prosecution under applicable federal law.
Every download and every blocked download attempt is logged with the requesting account, the time, the IP address, and the browser user agent. These records are kept with the job they belong to and are available to Platform administrators; they are removed if the job record is deleted, or if the associated account is fully deleted.
Operators may cancel accepted jobs through the Platform's cancellation flow. Cancellations require a stated reason and are logged and retained with the job record. Frequent cancellations may result in reduced visibility, suspension, or removal from the Platform.
Buyers and Agencies may cancel their own job through the Platform while it is unfunded, funded but not yet accepted, or accepted but not yet in production. Cancellation of a funded job is subject to the refund terms in Section 5. Once production has begun, cancellation must be requested from Platform administrators.
Once a job reaches QC review or has shipped, a Buyer or Agency may instead open a dispute through the Platform by selecting a reason and providing a written description. Held funds stay held while a dispute is open. The Company reviews the record for the job — the specification, any QC submission, shipping information, and the statements of the parties — and determines one of four outcomes: the full amount is refunded to the Buyer or Agency and the job is cancelled; the full Operator payout is released; the amount is split between the parties in a proportion the Company sets; or the dispute is dismissed and the job returns to the status it held before the dispute was opened. The Company's determination governs the release of held funds. A dispute cannot be opened through the Platform after delivery has been confirmed and payment released; contact us directly in that case.
Opening or resolving a dispute under this Section does not waive either party's rights and does not affect the governing law and forum in Section 10.
We reserve the right to suspend or terminate any account at our sole discretion for violation of these Terms, security concerns, a failed or withdrawn vetting review, loss of a credential you represented that you hold, fraudulent activity, or inactivity exceeding 12 months.
You may request account closure by contacting [email protected]. Closing an account does not remove audit log entries, although those entries are disassociated from your account. If an account is fully deleted rather than deactivated, its session and file-access records are removed with it. Job, payment, and cancellation records are retained as described in our Privacy Policy.
THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAPU SOLUTIONS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.
Our total liability for any claim arising from your use of the Platform shall not exceed the fees you have paid to us in the 12 months preceding the claim.
These Terms are governed by the laws of the State of Hawaii and applicable federal law. Any disputes shall be resolved in the state or federal courts located in Honolulu, Hawaii.
Questions about these Terms should be directed to: